Log & View Service Jobs Online with Jim2® eBusiness Service
Featuring Google Maps Aust integration
Jim2® eBusiness Service is an optional addition to our Jim2® product range that allows your customers to add and view the status
of service jobs online through a webpage. Jim2® eBusiness Service
also allows your Technicians/Engineers
to be able to change update jobs while on the road through a webpage.
Technicians can change status (eg. change status to 'Ready to
Invoice'), add labour and labour comments online.
eBusiness Service Notification
Services allows you to send business alerts (emails) when adding
or editing a Job using certain rules, ie. If status of a Job changes,
email can be sent to your Operations Manager or Service Manager.
eBusiness Service simply works within any web browser (Mozilla
Firefox, Google Chrome or Microsoft Internet Explorer) and
seamlessly integrates into your Jim2® Business Engine back end system.
Online Entry of Service Jobs (Service Request by a Customer)
Customer (ie. Card File Record in Jim2®) will support multiple users. Your
business will be able to control which contacts for a customer can
logon to your web site.
Once logged on, customers will be able to create service jobs. All
jobs entered by a customer will have the Customer Number set to the card
file that their contact belongs. The following details can be entered
by the customer:
- Ticket Title
- Problem Type
- Problem Severity
Customer Contact (optional)
Problem type and severity will be
selected from a predefined list of choices. Other details will be
entered in free form text and will appear on the job as a comment.
the Customer has logged the Service Request, an email will be sent to
your nominated representative within your business (eg. Service
Manager, Operations Manager etc).
In this screenshot, you can the see web page that is dynamically linked with the Jim2® database, allowing your customers to request a service job. The request by the customer immediately enters the Jim2® workflow.
Customer Online Job Status/List (Customer can view their Jobs)
Customer will be able to view all their active and closed jobs via Jim2®
Filtering criteria will allow you to fully
customise exactly what your Customers see on the web page in terms of
The following Job details will be able to be viewed
from the Job list screen:
In this screenshot, the Customer can
see the progress of a series of Jobs (Job 291,123,121, 118 etc). Status
can be customised to suit your particular industry.
- Job #
- Status (mapped from Jim status to Web status)
Customer Online View/Update Job
The Customer will be able to
view and update their jobs online. The framework will allow you to
fully customise exactly what your Customers see on the web page in terms
of job detail.
The following Job details will be able to be
viewed from the Update Job screen:
- Job Details
(mapped from Jim2® status to Web status)
- Comments (Only comments
marked as include will be displayed to the customer)
will be able to add comments to the job.
When a comment is
this screenshot, the Customer can see job details and the comments
that have been included on the job, they can also make comments on the
- The status can be changed
- The Account
Manager/Technician can be emailed
Technician Online Job Status/List (Your Service Technicians can run a
Job List while on the road via same web page)
Technicians can run Job Lists while on the road using Jim2® eBusiness
. The Job List can be filtered by:
In this screenshot, the Service
Technician has a run a list of all current (Active) Jobs.
- Customer Reference
Online Editing Job Detail (Where your Technician updates a Job
online while out on the road)
Once logged-on, users (Technicians/Engineers) will be able to edit
service jobs. The following details can be added by the user:
- Actual Labour Comments
- Job Comments
- Fault Description
Online Notification Services
Once logged-on an automatic notification (business alert – email) can
be configured to be sent when a Job is Added or Edited based on various
business rules such as:
- Status Due Date
- X Time
period of Status Due Date
- Job Due Date
- Job Type
your editing or adding a Job
- Particular Status of a Job
Google Maps Feature
Once out on the road, your Technician can use Jim2® eBusiness Service
up Customer details, and with the click of a button gain access to all
the functionality of Google Maps:
- Actual map of the
Customer's physical address
- Get Directions