The Happen Team

Happen Business has a dynamic team with a variety of skills from sales, marketing, implementation and training to customer support, project management and software development.

The Happen Business Team is excited and passionate about the Jim2 Business Engine product, and is eager to support our customers.

Steve Morris: CEO

Happen Business' newly appointed CEO, Steve Morris is set to lead the team through the company's next chapter of growth, following the acquisition of Happen Business by Jonas Software AUS Pty Ltd, an operating group of Constellation Software Inc.

With over 30 years' experience in the IT industry, Steve's extensive experience in the SMB/SME market, and his personal success establishing, expanding and selling his own IT Managed Services business will stand Happen Business in good stead to expand its growth and future development of Jim2.

Steve joined Happen in 2015 as the resident product development guru, Jim2.Cloud expert, workflow management extraordinaire, and technical brain trust.

top

Sales and Marketing

John Green: Sales and Marketing Manager

John works with prospective businesses to match their needs with the functionality available in Jim2. Previously, John has held senior financial positions reporting at board level, and has attained formal qualifications in accounting, marketing and sales. John is also a member of the Australian Institute of Management. Since completing his Bachelor of Commerce, John has marketed, implemented and supported various business applications.

Fred Garside: Business Manager

Fred joined Happen Business in 2005 with over 15 years' experience in sales and marketing for the IT industry. Fred works in sales and account management, and is responsible for development of business relationships and promoting Jim2 to service-based companies, including agricultural retail, and office equipment and photocopier industries.

During his career, Fred has provided solutions to large and small businesses across Australia including federal and state governments, emergency services, health, manufacturing, engineering and mining/resource companies. With experience in sales of many enterprise-level technologies, Fred brings strong account management skills and experience to Happen.

Paul Blair: Business Manager

Paul joined the Happen team in 2011, after 22 years in the copier and printer industry. Starting as field service, Paul moved into a sales-based role in 1992 and focused primarily on major account sales. With the dawning of the digital age, he developed his skills on a broad range of software solutions.

Paul has been a top performer in his field with product sales from vendors such as Panasonic, HP, Lexmark and Canon. His understanding of the copier and print industry, and his knowledge of Managed Print Services implementation and billing provides Happen with another string to its already extensive bow.

Glynis Scotton: Marketing and Communications Manager

Glynis joined the team in 2014 as the key contact for all marketing and communications activities at Happen Business.

With a varied background in tourism and retail banking industries in customer service, sales and process management roles, Glynis brings a personal flair to Happen's marketing activities, including content creation across direct mails, emails, blogs, advertising and customer communications.

Linda Carr: Graphic Design

Linda joined the Happen team in 2011 after successfully running a graphic design and prepress business for many years. Linda works in all marketing activities within Happen Business – direct mail, emails, website and communications design.

When Linda's not exercising her creative prowess, she's working her way through the Jim2 Online Help to make sure the key processes within Jim2 are well documented and easy to follow.

top

Professional Services

Ian Dick: Professional Services Manager

Ian leads our team of Business Analysts, and helps new clients through their Jim2 implementations and training. Ian joined Happen Business after eight years as the owner of a computer training and consulting company.

Before establishing Cronulla Computer Training in 1996, Ian worked in numerous management positions within Grace Bros., including relational marketing and training. Ian has a thorough knowledge of retail systems, point of sale and inventory control.

Ian is a Certified Level IV Workplace and Assessment Trainer, and has worked with clients both large and small on developing customised training programs and publications. Ian also goes by the name 'Hollywood'.

Chris Smoother: Senior Business Analyst

Chris has over 20 years' experience in the IT Industry, having covered areas such as software application development, training, implementation, technical sales and support.

Guiding new Jim2 users along their implementation of the software, Chris utilises his extensive practical experience in managing software projects, and producing favourable and long term client relationships.

Jonty Lim: Senior Business Analyst

Starting at Happen in 2013, Jonty joined the team with over 6 years’ experience within IT Support, including Support Analyst to managerial roles. Jonty worked with Channel 9 and Bauer Media, supporting the workflow of the ever-changing broadcasting and publishing world.

Now at home at Happen, he travels Australia, New Zealand, Papua New Guinea and Canada in the same fashion as our other Business Analysts, managing the implementation of Jim2 to new sites, along with training key staff on the intricacies of Jim2 software.

Georges El Azzi: Business Analyst

Georges (pronounced 'George') previously worked at Lapy King, a long-time customer in the IT Service arena, where he expertly coordinated the efforts of technicians as Support Team Leader.

Since joining Happen, Georges has facilitated a number of implementations at managed print service/IT service sites, water management specialist sites, agricultural retailers, ;and more.

David Bryan: Business Analyst

David comes to us with a wealth of experience in the training space. Since joining Happen he's welcomed a number of new customers to Jim2's workflow processes in the pumping, air quality monitoring, and sales/service arenas.

Shane McCluskey: Product Specialist

A very familiar face to the Happen team, Shane joins us as a well-known customer in the Manage Print Services space. Previously from Cloud Copy Click, Shane's new role is our inhouse MPS Product Specialist who wears many hats to support our customers across sales, implementation, development and training opportunities.

Rosalind McCool: Business Analyst

Rosalind (Ros) is available Tuesday to Thursday and specialises in customer support and training, in the office and on-site.

Ros joined the Happen Team in 2003, bringing over 20 years of administration experience, together with many years of first-hand accounting software experience, plus experience in sales, sales support and staff training.

Ros holds a Certificate IV in Training and Assessment – TAA40104 qualification. As an accounting software user, Ros immediately recognised the benefits and unique features offered by Jim2.

Leisa Firth: Customer Support

Leisa has recently joined Happen Business in our growing Customer Support Team. With extensive experience in financial services/customer support roles prior to Happen, her experience with other workflow software, and prior use of Jim2 are sure to make troubleshooting with existing customers a breeze.

William Lam: Technical Support Specialist

William (Will) joins us with over 15 years experience in IT technical support. He'll be assisting many of our on premises and cloud customers with their Jim2 setup.

top

Development

Duncan Stodart: Development Manager

Duncan joined the Happen Team in 2003. He has developed systems for the computer, travel and telecommunications industries using a range of technologies, development languages and formal development methodologies. These systems have been both in-house custom applications and commercial products used around the world. Some are used in high volume mission-critical situations that require greater than 99.9% uptime.

Duncan has worked with project teams ranging from one or two members to over a hundred. As well as helping with development of the core Jim2 Business Engine, Duncan uses his XML and communications experience to deliver high quality B2B and third-party integration solutions.

Ernest Jaraminas: Software Developer

Ernest is the senior programmer at Happen Business, originally employed to implement the DOS-to-Windows conversion of Jim2 back in 1998, and now directs his full attention to the continued development of the Jim2 Mobile app.

Ernest brings substantial programming experience to the technical team, as well as an extremely efficient and technically excellent coding style.

Ernest also has practical business management and financial systems skills gained in Eastern Europe.

Tom Robertson: Software Developer

Tom comes to Happen with 15 years Delphi programming experience in the service management and airline fields.

Tom has spent the 10 years prior to coming to Happen as sole Delphi developer at Infra Corporation/EMC/VMWare and enjoys rubbing shoulders with some of the best Delphi coders in Australia.

Tom has an honours degree in Pure Mathematics which has mostly been expunged and replaced with Delphi code.

Clinton Good: Software Developer

Clint joined the Happen team bringing with him over 15 years experience in commercial software development. After completing a Bachelor of Computer Science and Mathematics, Clint went on to develop both in-house systems and web-based client software for air freight and leasing companies.

At Happen, Clint continues his track record of producing high quality enhancements to Jim2 Business Engine. He is our resident Managed Print Services functionality guru, who works closely with many of our Managed Print customers to discuss their billing and contract management requirement.

Andre Liebetrau: Software Developer

Andre brings over 20 years of specialising in Delphi programming, along with extensive expertise in numerous database management systems, Windows operating systems, and a wealth of knowledge in other programming languages and technologies. He is well versed in designing, developing, implementing and managing systems. He was previously the architect and lead developer of a POS system for 12 years.

Andre is currently working with Clint on the intricacies of the Managed Print Services Edition and its powerful billing engine, to assist future development and enhancements for Jim2 users.

Komal Rehman: Test Engineer

Komal joined the team in 2017 with prior experience in software testing in Pakistan, and an internship writing test scripts for the website at online youth health organisation, ReachOut Sydney.

With a Bachelor of Science (Computer Science) degree under her belt, Komal designs, develops and executes Jim2 testing across new features, enhancements to current functionality, and more specific scenarios in her role in our development team. Komal replicates scenarios encountered by our customers to uncover the trigger, and relays these insights to the development team to be resolved and re-tested.

Komal also works closely with our support team to assist troubleshooting technical user queries, and provides feedback for future improvements to Jim2.

George Kalogeropoulos: Mobile Testor

George joins the team with the exciting task of putting our robust mobile app, Jim2 Mobile through its paces. Be sure to flag any unusual experiences with our support team and George will investigate the trigger.

Kathleen Guarin Quidlat: Report Designer/Scripting Engineer

Kathleen has recently joined Happen with 13 years experience as a software engineer. In her role as Report Designer and Scripting Engineer, Kathleen works with our many customers to create customised professional reports from Jim2 across quoting, invoicing, statements and more.

top

Accounts

Tony Davies: Financial Controller

Tony joined Happen in 2017 with 15 years' user experience in Jim2 Business Engine. Well versed in the workflow and accounting aspects of this robust system, and having welcomed Jim2 to other sites such as Haven Licencing and UXC Connect, it's an understatement to say that we're excited to have Tony on our growing team with his wealth of knowledge as a customer and user of Jim2 Business Engine.

top